UX Designer

Vectra AI| June 2022 - Feb 2024

• Collaborated with Senior Designers, Product Managers, Front and Back-End Engineers, Data Scientists, Security Researchers, Sales and Consulting Engineers to conceptualize and implement intuitive user experiences for AI-driven cybersecurity products, ensuring alignment with competing stakeholder requirements.

• Designed bespoke, high-fidelity designs tailored specifically for security analysts, enabling them to efficiently interpret and respond to complex and potentially malicious behavior detected by AI algorithms, in collaboration with Data Scientists and Security Researchers.

• Conducted user research by employing a variety of methods, including usability testing, informational interviews, workflow observation, and contextual inquiries, with both internal and external end users to gather insights, validate assumptions, and inform design decisions.

• Delivered comprehensive design artifacts including high-fidelity wireframes, interaction and field mapping documentation, and prototypes to enable Front and Back End engineers to implement new features by using Figma, Jira, and Confluence.

• Spearheaded an initiative to design and implement a customer-driven onboarding experience, utilizing a no-code phase 0 solution. This initiative aimed to gather direct customer feedback, ensuring alignment with user needs and justifying engineering efforts and costs for internal product solutions.

UI/UX Designer - Information Architect

Ally | June 2021 - June 2022

• Crafted high-fidelity wireframes and user flows by synthesizing insights from cross-functional teams including the product team, developers, and business stakeholders, and maintaining alignment with project objectives and user needs in the fintech domain.

• Implemented inclusive and accessible design principles to enhance user focus and usability across various platforms including desktop web, mobile web, and PDF deliverables.

• Collaborated across multiple product teams within Ally’s ecosystem to foster knowledge sharing and best practices in design.

• Engaged with the Inclusive Design Working Group to contribute to the development and dissemination of equitable design standards throughout the design organization.

USER EXPERIENCE DESIGNER

TAILORU | May 2020 - July 2021| Clients: TAILORU, Juice Creative. Dashboard.earth

• Developed a strategic design roadmap to address issues identified during an in-depth UX audit prior to closed beta product launch.

• Designed low to high-fidelity wireframes broken down by release segments for both the B2B and B2C segments of a nonprofit marketplace.

• Established a design system to standardize components and patterns, build user trust in the legitimacy of the product, and to increase efficiency in both design and development processes.

• Authored research plans encompassing survey design, subject matter interviews, consumer experience interviews, and prototype testing.

USER EXPERIENCE ARCHITECT

Perficient | September 2020 - December 2020 | Client: Caterpillar

• Utilized user interviews to develop a proof of concept research deliverable.

• Conducted a comprehensive 100-point usability and accessibility heuristic analysis to evaluate the current state of customer and business-facing websites.

• Produced wireframes and prototypes outlining a recommended, user-friendly customer experience, considering business constraints for client and developer reference

USER EXPERIENCE DESIGNER

Wherewithal Ventures | July 2020 - September 2020 | Client: Amazon

• Rapidly designed and iterated on landing page templates using user feedback to conduct digital experiments

• Reconciled divergent product concepts into a single product direction for testing and validation

• Crafted website content to make academic literature approachable for concept and marketing testing along with responsive web wireframes

USER EXPERIENCE DESIGNER / RESEARCHER

Wherewithal Ventures | March 2020 – July 2020 | Client: New Impact

• Sourced, conducted, and analyzed user interviews to identify pain points, needs, and opportunities of job seekers

• Mapped customer journeys to quantify end users’ path through their job search

• Ideated, tested, and synthesized the results of 8 divergent low-fidelity concepts to determine user interest and product opportunities

• Created a product roadmap to weave together user behavior with the client’s concept

USER EXPERIENCE DESIGNER / RESEARCHER

Wherewithal Ventures | December 2019 – May 2020 | Project: Sojourner Goods

• Facilitated client workshops to align project expectations and brainstorm product solutions

• Conducted domain research to determine an initial target market

• Initiated and implemented a user research plan, synthesized data, and created low-mid fidelity wireframes

• Collaborated with UI to annotate and develop high-fidelity wireframes

ADMINISTRATIVE ASSISTANT

University of Michigan | August 2017 – August 2019

• Resolved technical support and database management challenges for Staff Performance Review and Evaluation process

• Orchestrated Staff Development Workshop series for 700 staff members: outreach to potential presenters, coordination of conference space, creation of marketing materials, and data tracking

• Optimized text copy and document formats to support College of Engineering directors

COMMUNITY CENTER MANAGER

University of Michigan | August 2014 – August 2017

• Facilitated a course on Social Identity and inclusion, ALA 421: Creating Inclusive Communities

• Crafted and facilitated training for colleagues in topics such as software, onboarding, professional development

• Collaborated cross-functionally to align student pain-points, organizational mission, and operations requirements to implement creative, inclusive, and educational solutions